FAQ's

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The following questions are often asked and we hope that the answers given will provide you with the information that you need to decide upon your loan or mortgage application.

However, we fully realise that everybody's circumstances are different and that you may have a question that is not listed. This is why, unlike many online organisations, we actively encourage you to pick up the phone and call a qualified adviser. They are there to help you reach the right decision and will try hard to answer your every query. They really do know their stuff and have helped thousands to find their mortgage. The service that they provide is both impartial and free to you and carries no obligation on your behalf.

Do you select products from just a few lenders or from every lender?
A team of mortgage product specialists, constantly monitors every UK lender's mortgage products, to update the specially devised database that enables you to search, real-time, for the mortgage that is right for you. This exclusive database is updated daily, with all the products currently available in the UK from some 120 lenders. Click the link to see a list of lenders.

Can I get information about mortgage products not listed on the web site?
Yes. Call us and an experienced mortgage adviser will be able to help you find the best mortgage product to suit your specific requirements.

How do I apply for a mortgage?
Please see our how to apply section.

Is there any home owner loan or mortgage insurance available?
Mortgages and loans are major financial commitments and to help provide you with peace of mind, it is strongly recommended that you take advantage of the Accident, Sickness and Unemployment insurance plans available with mortgages and loans.

Do I have to send lots of confidential information over the internet?
No. You don't have to send any information over the internet if you do not wish to. At any stage please feel free to call a mortgage or loan adviser. Alternatively, fill in our call me or email forms for an eligibility check and to receive application details.

Can I send my mortgage requirements to you by email?
Yes that's fine. Please use our email form.

How much will it cost me to apply for a mortgage from this internet site?
The information provided by this service is available entirely free of charge. When you apply for a mortgage, you should expect charges for things such as application fees, valuation reports and so on required by the Lender, which, typically, will be common to any mortgage application. These costs will be made very clear to you before you make any commitment for a loan. In certain circumstances (some adverse credit mortgages, for instance), a broker fee may be charged. Again, you will be fully informed of any such charge before you commit to anything.

Can I get a written quotation?
Yes. When you phone a professional mortgage adviser, arrangements will be made to send you a full quotation which fully complies with the requirements of the Code of Mortgage Lending Practice.

Are your strategic partners for mortgages and loans a recognised mortgage company?
Yes. We have selected The Mortgage Operation (TMO) and their MLG online mortgage advisers, as our "Best of Breed" strategic partner, being one of the UK's biggest independent mortgage finance companies. Mortgage advisers handling your enquiry are registered with the Mortgage Code Compliance Board and fully support the Council of Mortgage Lenders Code of Mortgage Lending Practice. Secured loan advisers handling you enquiry, are registered with the Finance Industry Standards Association (FISA), fully support the FISA Code of Conduct and strictly adhere to it.

If my mortgage requirements are non standard, can you help?
In most cases. Almost the full spectrum of mortgage products are accessed by this service, including loans for the self-employed, borrowers with County Court Judgements (CCJ's) or an impaired credit record, first time buyers, council tenants purchasing property under the Right to Buy scheme and individuals buying property as an investment. Second charge mortgages and personal loans can also be arranged. Please phone us for further information.

Where can I find further information about you?
For further information, click about on the bottom navigation bar. Alternatively email us and we will send you further information or answer any specific queries you may have.

Home owner loans
What size loans are available?
?5,000 to ?100,000 normally available for a maximum repayment term of 25 years. (Please refer to our repayment guide or call us for further information).

What can I use the loan for?
You can use the loan for any legal purpose including purchase of a car, time share, debt consolidation, home improvements, etc.

Can I repay my loan early?
Yes. All lenders allow early payment and either apply a sliding scale, or a rebate in accordance with the Consumer Credit Act.

What happens if I move house?
Lenders upon application may allow the loan to be transferred to the new property depending on your new financial circumstances and value of your new home.

Does it matter how many times I apply for a loan?
Each loan application you make, leaves a track on your credit record. Multiple applications may impair your credit rating.

Is this website template and its content copyright?
Yes. This website design, all image and all written content is copyright with all rights reserved and vested in The Mortgage Operation (TMO). No part of this website may be copied or reproduced without the prior written agreement of TMO.

Bad Credit Terms
Terms used when describing the nature of an adverse credit rating. For definitions of any other terms or descriptions that are confusing, please see the comprehensive glossary on this web site.

Adverse Credit
If a borrower has a history of poor credit usage then this is described as Adverse Credit, Sub Prime or just simply, Bad Credit. Poor Credit history can include County Court Judgements(CCJ's), Bankruptcy, Mortgage arrears or any late payments on credit cards, credit arrangements etc.

Arrears
This describes the amount the borrower is behind in his mortgage repayments schedule. The amount is usually measured in either pounds or months.

Bankrupt
A Corporation, Firm or individual who, via a court proceeding, is relieved from paying all debts once assets have been surrendered to an appointed third party designated by the court.

County Court Judgements (CCJ)
An adverse ruling by a County Court against a person who has not satisfied their debt payments with their creditors. Once the ruling has taken place it will be recorded against the persons credit history and will appear every time a credit search is done for the next seven years. If a person has a County Court Judgement against them it will have to be satisfied before they can get a mortgage. They will also find that the mortgages they can get will be at a higher interest rate.

Default
Failure of an individual to make payments on a mortgage at the correct time or to not comply with the mortgage companies requirements.